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Getting tickets running takes a single command and a couple of role assignments. Once the basics are in place you can tune limits, inactivity timeouts, and panel placement to match your server’s workflow.

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Initial Setup

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Run the setup command
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In the channel where you want the ticket panel to appear, run:
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,ticket setup
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Haze creates a private Tickets category, a #transcripts channel for staff only, and a panel message with a default Open ticket button — all in one go.
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Add a staff role
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Grant a role the ability to view, claim, and close tickets:
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,ticket staff @Moderators
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Run the command again with the same role to remove it. You can add as many staff roles as you need.
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(Optional) Add a support ping role
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If you want a specific role mentioned whenever a new ticket opens, set a support role separately from your staff role:
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,ticket support @Support
,ticket ping on
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The support role is pinged in the new ticket channel. Toggle pings off at any time with ,ticket ping off.
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Set ticket limits and inactivity
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Cap the number of tickets a single member can have open at once, and optionally enable auto-close for idle tickets:
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,ticket limit 25
,ticket inactivity 60
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The minimum inactivity value is 30 minutes. Set it to 0 to disable auto-close entirely.

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Panel Placement

If you want the ticket panel on an existing bot message rather than a new one, pass the message link or ID:
After changing button settings or the panel title and description, rebuild the buttons on the panel to apply your changes:

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Limits & Inactivity

Use these commands any time to adjust thresholds without re-running setup:
Inactivity auto-close requires a minimum of 30 minutes. Setting the value to 0 turns it off so tickets stay open indefinitely until manually closed.