Documentation Index
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Every admin, button-management, and in-ticket command for the haze ticket system, with prefix, aliases, and a description of what each command does.
,. The group accepts three aliases: ticket, tickets, and tck — for example, ,tickets setup and ,tck setup are identical to ,ticket setup.| Command | Description |
|---|---|
ticket setup | Create the Tickets category, #transcripts channel, and panel message |
ticket panel <message> | Bind the panel to an existing bot message by link or ID |
ticket refresh | Rebuild the panel buttons to apply any configuration changes |
ticket config | Display all current ticket settings |
ticket category [category] | Set the default category where ticket channels are created |
ticket limit <0-200> | Set the maximum number of open tickets per member |
ticket inactivity <minutes> | Auto-close tickets idle for this many minutes (minimum 30, 0 = off) |
ticket welcome [text|script] | Set the default message posted when a ticket opens |
ticket name [template] | Set the channel name template for new tickets |
ticket topic [template] | Set the default channel topic for new tickets |
ticket message title [text] | Set the panel embed title |
ticket message description [text] | Set the panel embed description |
ticket ping <on|off> | Toggle whether staff are mentioned when a ticket opens |
ticket staff [@role] | Toggle a role’s staff access (view, claim, close, add/remove members) |
ticket support [@role] | Toggle a role that is mentioned when a ticket opens |
ticket blacklist <@user|@role> | Prevent a user or role from opening tickets |
ticket transcripts <#channel|dm> | Add or set transcript destinations |
ticket list | Show all currently open tickets |
| Command | Description |
|---|---|
ticket button add <label> [style] [emoji] | Add a new button to the panel |
ticket button remove <id> | Remove a button from the panel |
ticket button list | List all buttons with their IDs and settings |
ticket button edit <id> <label> | Rename a button |
ticket button emoji <id> [emoji] | Set or clear the emoji on a button |
ticket button style <id> <style> | Set button style: primary, secondary, success, or danger |
ticket button category <id> [category] | Override the ticket category for this button |
ticket button topic <id> [topic] | Override the channel topic for tickets opened by this button |
ticket button welcome <id> [text|script] | Override the open message for tickets opened by this button |
| Command | Description |
|---|---|
ticket close [reason] | Close the ticket, generate a transcript, and archive the channel |
ticket claim | Claim the ticket as your own (staff only) |
ticket add @user | Grant a user access to view and message in the ticket |
ticket remove @user | Revoke a user’s access to the ticket |