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Haze tickets give your server a full-featured support system built directly into Discord. When a member clicks a button on your ticket panel, haze opens a private channel visible only to that member and your staff — no bots, no noise, just a focused space to get things resolved. When the ticket closes, haze builds a transcript and archives it automatically.

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How Tickets Work

The ticket flow moves through five stages from the moment a member clicks a button to the moment the conversation is archived.
  1. Panel button — A member clicks one of the buttons on your ticket panel message. Each button can represent a different support category (e.g. Billing, General, Appeals).
  2. Channel created — Haze creates a private channel inside your Tickets category with permissions locked to the member, your staff roles, and the bot itself.
  3. Welcome message — Haze posts an opening card in the new channel. This can be a simple text prompt or a fully scripted component message with links, separators, and formatted fields.
  4. Claim and close — Staff see Claim and Close buttons on the open card. Claiming marks a ticket as owned by a specific staff member; closing triggers the transcript process.
  5. Transcript archived — Haze scrapes the channel history, builds a JSON record and a plain-text dump, posts a summary to your transcripts channel, and publishes a private web page at haze.rest.

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What Gets Set Up

Running ,ticket setup provisions everything your server needs in one command:
  • A Tickets category with @everyone denied, so all channels inside are private by default.
  • A #transcripts channel restricted to staff and the bot, where closed-ticket summaries are posted.
  • A panel message in your current channel with a default Open ticket button ready to use.
You can customise the panel, add more buttons, and adjust every setting after setup — none of the defaults are permanent.