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Haze gives you fine-grained control over every part of the ticket experience — from the embed your members see on the panel to the first message that greets them inside a new ticket. All customisation commands take effect immediately; use ,ticket refresh to push panel changes live.

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Panel Appearance

Set the title and description shown on the panel embed, then refresh to update the message:

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Channel Names and Topics

Control how ticket channels are named and what topic they display using variable templates:
Variables are interpolated when the channel is created. Common variables include {user} (username), {user.display_name}, {user.id}, {guild.name}, and {ticket} (the ticket ID).

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Open Message

The welcome message is the first thing a member sees after their ticket channel is created. You can keep it as plain text or use the haze component script syntax for a richly formatted card.

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Plain text

A plain-text welcome interpolates variables into the default open card alongside the Claim and Close buttons:

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Component script

If your welcome text contains component tags, haze runs the full script builder instead and renders a custom formatted message:
See the Scripting overview for the complete list of component tags and available template variables.

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Per-Button Overrides

Every button on your panel can have its own welcome message, channel topic, and category — independently of the server defaults. Use the button’s ID (from ,ticket button list) to target it:
Per-button settings take precedence over the server-wide defaults for any ticket opened through that specific button.

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Role Management

Configure which roles can manage tickets, which get pinged, and who is blocked from opening them. Run ticket staff @Role or ticket support @Role again with the same role to remove it.